DELEGATE: Tell us more about yourself!
SgRentACar is a local car rental company that rents a variety of cars from standard Japanese model sedans/MPVs to supercars. We provide short term car rentals, for as short as a 1 day use, to long term leasing contracts. We’ll take care of everything related to the car such as the maintenance and insurance and customers will just have bear a fixed car rental fee.
SgRentACar strives to deliver a fuss-free car rental experience; you can request for door to door delivery or a driver to pick you instead. Just let us know what you need us to arrange.
We started from used cars trading and naturally expanded to providing car rental services as we saw a growth in demand for car rental since cars are getting more expensive in Singapore. Till today, we still run both businesses in used cars trading and car rental services.
D: What were some of the adversities you faced when first starting out?
Like most start-ups, getting people to know us and our services was the first main challenge in getting sales in. Thankfully our customers refer us to their friends and we’ve built our customer base from there mainly. The second main challenge was dealing with errant customers, but we have since adopted more stringent internal checklists.
D: Any trade secrets to share?
Treat your customers like friends. A happy customer will refer you to others and you may also gain new friends.
D: Most memorable experiences since starting your business?
We always remember the best and worst experiences. Once, we received a job assignment for an airport arrival and our customer turned out to be actress Zoe Tay. Needless to say, our driver was overjoyed with his VIP that day.
Another memorable experience was when a customer got caught smuggling contraband cigarettes with our car which was then compounded by the authorities. It was a true learning experience and we have since adopted more stringent checks for our customers and improved our operations.
D: What was your first job?
We still remember our very first customer. He was a French expat who came to Singapore to work for a few years. We leased a Mazda 3 to him as requested but were initially hesitant as he was very tall. However, he didn’t mind the legroom. He was more concerned about the monthly rental and we had something that was affordable and fit his budget.
D: What is one thing you would like customers to know about your company?
We provide a one stop solution for your motor car needs; whether it is to buy or sell your car, rent or lease a car, to getting car loans and insurance, or getting them repaired or refurbished, we are here to help. We own a variety of businesses in the car trade so if you have any questions, just let us know and we’ll try to help you.
D: Where can we find out more about your business?
You can check out our Facebook page: www.facebook.com/sgrentacar.